At JLG we don't just talk about values, we live them. Our promises are not just promises to each other, they are also promises
to our clients. Values are a standard in JLG that we strive to uphold regardless of the pressures we may be under.
We run workshops for all our staff so they can understand what values mean to them and how important it is
for our clients, contractors and suppliers to know the difference between us and our competitors.
||show consideration for - admire
||honour - complete unity - 100%
||display good manners - polite
||sincerity - truthfulness
Occupational Health & Safety
Our OH&S Management System is second to none and reviewed constantly for improvement.
We have a fail safe auditing process at all levels of our organisation. Regular
tool box meetings with all of our staff, management and contractors are held to ensure that we are
constantly improving our OH&S standards. Continually investing in
work platforms, knuckle booms and fully equipped vehicles with trailers contributes to our position as leaders
in our market segment. This ensures that as we work on each project, we have the right tools for the right job,
enabling all of our teams to arrive home safely each night.
Click here for our OH&S Statement (PDF)
Customer Service Standards
Our purpose built database and software systems provide us with comprehensive information to monitor our
'Customer Service Key Performance Indicators'. These KPIs include time taken to call a client,
time taken to visit a site and provide reports or quotes and time taken to commence works.
Constantly meeting and exceeding our KPIs sets us apart from many of our competitors and is the core
reason we are accepted as a preferred building company by the insurance industry.