Insurance Claims or Direct Building Works

 

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Our Core Values

 

•  Respect

•  Integrity

•  Courtesy

•  Honesty

Our Values

At JLG we don't just talk about values, we live them. Our promises are not just promises to each other, they are also promises to our clients. Values are a standard in JLG that we strive to uphold regardless of the pressures we may be under. We run workshops for all our staff so they can understand what values mean to them and how important it is for our clients, contractors and suppliers to know the difference between us and our competitors.

 

Occupational Health & Safety

Customer Service Standards

Our purpose built database and software systems provide us with comprehensive information to monitor our 'Customer Service Key Performance Indicators'. These KPIs include time taken to call a client, time taken to visit a site and provide reports or quotes and time taken to commence works. Constantly meeting and exceeding our KPIs sets us apart from many of our competitors and is the core reason we are accepted as a preferred building company by the insurance industry.